一旦海淘购物网站出现问题该如何沟通呢?
今天海淘达人小编整理了与海淘购物网站英文沟通的几个模板,希望能在关键时刻帮助大家解决燃眉之急.
一、订单确认出现故障的:
Dear Sir/Madam,
I have put an order yesterday, and have received order confirmation e-mail.Today I want to check my purchase information . But I can\'t sign in. It shows me \"Please confirm your registration first. You have received an e-mail for this. Check your input values.\" The problem is, I have never received any e-mail for comfirm my registration until now. Please help me. Thank you.
您好,我昨天下了单,也收到了订单确认邮件。今天我要查看自己的账户信息,但是无法登陆你们网站。提示我请确认注册信息,你已经收到一封关于此状况的邮件。问题是,到现在我都没有收到任何关于确认注册信息的邮件。请帮助我解决这个问题,谢谢!
二、催卖家发货的:
Dear Sir/Madam,
I have placed an order with No.(订单号) on (订单日期), and received order confirmation e-mail in the same day. But the status still shows \'in process\' today. Since the website showed“Delivery period: ca. 10 work days ”when I placed the order, I kindly ask if you might accelerate the speed of processing. Thanks!: Best wishes!
我在X日下了单,订单号是X,当天就收到了确认邮件。但是直到今天还是提示我订单在处理中。我下单的时候网站告诉我预计发到加拿大要花十天,所以我现在想是否可以调整我这个订单的运输速度选项呢? 谢谢!
三、要求合箱、确认合箱的:
Dear Sir/Madam,
I have just completed my order on amazon.com. I write this letter just to make sure that I would have all the things I ordered shipped in one single package. Please do not separate them into several packages. Thank you.
你好,我在亚马逊上下了单,我写本邮件想要求亚马逊帮我把所有预定的货物合成一箱发出来,不要分开发。 谢谢!
四、追运单、发错货的
Dear Sir/Madam,
I have ordered a (买的东西名字)on your website, the item had been shipped on(发货日期), the tracking number is (国外物流单号).
Now my problem is that (以下为几种问题) I haven’t receive this item for X Days could you help me to check where is it now? (已经X天了我还没有收到货,能否帮我查一下?)
I found that my package was wrong delivered, my address is XXXXXX. Could you help me to check this problem? (我发现我的包裹发到别的地方去了,我的地址是XXX 能否帮我处理?)
I received it but this item was not what i ordered on your website, could you help me to replace it?(我已经收到了包裹,但发错货了,能否帮我更换).
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